There are certain types of bill image that our primary imaging software does not like, but this should be a very occasional occurrence. So we have a back up software that can display images that the primary one cannot.
At times the invoice will show up blank or only a frame/border can be seen, and at other times the text may 'double up' or be fuzzy.
To rectify this we have the Invoice Unreadable option;
From the In-Tray or the Unknowns tab simply click More > Invoice Unreadable and the invitbox server should be able to display the image for you.
Note that when this is done the invoice will stay that way through every tab it goes in and when another invoice from that same supplier is received the system will remember this option and use it each time.