Have you have already applied a map to an invoice & it's gone to the InTray & then you get emailed another invoice & it doesnt automap, but stays in the Unknowns tab?
There are a couple of common reasons why this happens;
1. It could be that the supplier has sent multiple invoices within one Pdf file, for example the one invoice has 4 pages, but in fact it's 4 invoices that need splitting. Our system will see that each page has a different invoice number and will therefore keep it in the Unknowns tab, as you need to manually split the pages before the map can be applied. Please take a look at this link for information on how to split invoices: A single file has multiple bills - how do I split them for processing?
2. The other reason they aren't automapping & are staying in the Unknowns Tab is if the invoice was sent in by a different email address than the other times the invoice was sent in, as our system uses email addresses to match maps, but only when 'Best Map' has been selected for that email address. To add a new email address to the list you just need to apply the map and choose 'Best Map' when the system prompts you and then the 'new' email address will then be saved to memory as well (the image below shows you the Best Map prompt).
If you would like to look at your previously saved email addresses and map numbers for that supplier then you need to go to that supplier's settings via Admin tab> under the heading My Company Information> Suppliers; Edit.