Why does it tell me one already exists, but I can't find it?
This is because someone has already created this supplier. You may not have searched properly within the drop down list, or it may have been created with a different 'Preferred Name'. You will need to cancel out of creating the supplier and go to the Admin Tab > then under the heading 'My Company Information' click on 'Suppliers'; Edit, then search for this supplier name in the search box in top right corner. When searching from here we will also show you any suppliers that are connected to a supplier card with that name. Usually the problem is due to it being saved with the name that was generated by the ABN search.
For example I have an invoice from the supplier 'REWARD SUPPLY' and I cannot find this supplier name in the existing suppliers drop down list, but when I do the search via the Admin tab > Suppliers, it shows me a supplier with the name 'EBF DISTRIBUTORS' and its connected to the supplier card called 'REWARD SUPPLY'. This is because someone created this supplier using the ABN, and the ABR website has provided us with the Company Name 'EBF DISTRIBUTORS'. The person that created it connected the right supplier card but they did not bother to change the 'Preferred Name' to 'REWARD SUPPLY'.
Also note that sometimes when creating via the ABN, more than one company name can be provided and you may need to click on the little arrow to see the drop down box with the other company name options.
Another scenario is that they operate multiple companies using the one ABN. You may get invoices with the supplier name CHEAP LIQUOR and others with the name LIQUOR BARN, but they both use the one ABN. If you find this has happened and you only have the one supplier card, it's best to include both the names in the supplier name, such as 'CHEAP LIQUOR/LIQUOR BARN' or if you have a supplier card for each name you can create them as separate suppliers.