You can download this draft communication via the attachment at the bottom of this article.
Dear Team member, please read the below because it relates to you and your use of invitbox.
As you probably know, invitbox is shutting down, and we are migrating across to Lightyear. The below will set out exactly what this means for you, and us as a business.
When will this happen?
We are planning to do the migration of invitbox.com to Lightyear.cloud on <insert date & time>. <insert your username> will be managing the process internally on our behalf.
Until this time, it is business as usual with invitbox, and we all continue to use it as we have done. After the migration to Lightyear there will be a few changes, but overall our processes will continue in the same way with Lightyear as they did with invitbox.
How long will the data migration take?
We will probably be without access to either invitbox or Lightyear for no more than 30 minutes.
What if I’m logged into invitbox doing something when the migration starts?
The moment the migration process is triggered, the Lightyear system will start making a copy of all of the data, settings, notes, bills etc from our invitbox account/s. So, any unsaved edits to bills, or notes you are in the process of making will not be saved, and the ability to Approve, Sign-off, Export, apply maps etc will cease. In effect, invitbox freezes in time.
How will I then get access to bills and things in Lightyear?
After migration has completed, <insert your username> will log into Lightyear, and they will trigger the distribution of emails from Lightyear to you, asking you to set a password. Those emails will be sent to the personal email addresses that you currently use to log into invitbox. You will retrieve the email, set the password, and then you will go to lightyear.cloud and login using that email and the password you have just set.
Is Lightyear going to work the same as invitbox?
Yes, as you can see from the screenshot below, Lightyear has been designed to do exactly the same as invitbox, and workflow will be exactly the same as to what we have been used to in invitbox. The only difference you will see is that the image and data panels have swapped around in Lightyear, but I think we can all get our heads around that pretty quickly :-)
Whatever access you had in invitbox, and wherever you left your bills, you will find everything the same as soon as you log into Lightyear. The process of approving bills is exactly the same.
The other thing that we will need to do is communicate with our suppliers, and tell them the new email address/es for our bills to be sent to.
Quite simply, firstname.lastname@example.org will change to email@example.com - (yes, dot CLOUD, not .com)
In the meantime, a redirect will be in place so that any bills that are sent to our old @invitbox.com address will be redirected to our new @lightyear.cloud email address until 30th September 2019.
What if I don’t get that email inviting me to set a password in Lightyear?
If you can’t see that email, please speak to <insert your username> and they will resend the password request to you.
What about bills that were emailed to us during migration, between invitbox freezing and us logging into Lightyear?
Those bills will be available in our Lightyear accounts as soon as we log into them.
Why is this all happening?
The company that owns invitbox (Intuit) have made a decision to focus on their core-product QuickBooks Online, and shut-down invitbox. But, the original co-founders of invitbox have built Lightyear whilst working with Intuit over the last year to ensure a smooth migration across to Lightyear. You’ll be pleased to know that the invitbox customer service team will also be moving across to Lightyear, so we’ll continue to deal with the same familiar faces.
But, if you have any questions, please don’t hesitate to get back to me and we’ll talk it all through.