Notice to suppliers - changing from invitbox to Lightyear.cloud
Once your staff have been brought up to speed on the migration from invitbox to Lightyear, you should immediately tell your suppliers know about your new @lightyear.cloud email addresses. The sooner you do so, the better. Documents and emails that continue to be sent via your old invitbox email addresses will not be processed as quickly as bills sent directly to your new Lightyear email address.
Top tips for getting your suppliers to change addresses quickly
- Email your supplier
- Include your new email address on remittance advice you produce
- Get your front-line AND office staff onboard, asking them to speak to all the suppliers they deal with, and
- Print out copies of your communication (see below for a draft), and give a copy to delivery drivers
In Lightyear, if you go to the Suppliers tab on the LHS of your screen, and scroll to the bottom, you will find a button be able to download a list of all the email addresses that have ever sent a bill into your invitbox accounts.
In addition, within Lightyear in Panel 1, if you see an invitbox icon on the RHS of the bill row, you will know that the supplier sent that email/document to your old invitbox email address.
You can download this draft communication via the attachment at the bottom of this article.
IMPORTANT – PLEASE READ
CHANGES TO OUR BILL PAYMENT PROCESSING
You may be aware of the changes happening at invitbox.com, and the migration of customers to the new accounts payable platform lightyear.cloud (yes, dot CLOUD, not .com)
We would like you to make these changes to your system immediately. Your cooperation is essential to ensure your invoices are processed promptly to avoid late or missed payment.
Please continue to send bills and statements as you have until now, but please update the email addresses that you send bills to by swapping out the @invitbox.com bit, and replace it with @lightyear.cloud
To clarify, that is @lightyear.CLOUD So, email@example.com should now be sent to firstname.lastname@example.org
You may wish to include a list of your old @invitbox.com and new @lightyear.cloud email addresses here, in a table
Your ongoing cooperation is much appreciated.