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FAQ's

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Common queries

  • Do you need to transfer or unlink a client's account or your own account?
  • SUPPLIER'S TAX CODE IS SHOWING AS 0% ON INVOICE LINES
  • A single file has multiple bills - how do I split them for processing?
  • Can I file supplier Statements & reconcile it?
  • Can I get reminder / notification emails of tasks I need to complete & account activity?
  • Can i set default tax rates at supplier level?
  • Can invitbox see my details? My bills..?
  • Forgot Password
  • How can I see how many credits have been used?
  • How do I ask someone if it's ok to approve an invoice? Or view an invoice?Just send them an Invoice Task!
  • How do I change my Company name or Invitbox email address?
  • How do I change the supplier name & defaults, Merge or Delete a supplier?
  • How do I delete a bill?
  • How do I easily switch between my Other Companies?
  • How do I map a credit note?
  • How to give Invitbox access to your account
  • I don't like my @invitbox.com name - can I change it?
  • I don't like the map being used - can I change it?
  • I have sent in some PDFs but i can't see them in my Intray
  • I have set up a new User but they cannot see any bills in the In Tray
  • My invoice was mapped to the wrong supplier, what do I do?
  • My invoices are not appearing in the unknowns
  • My supplier doesn't have acc software - can they use Microsoft to create bills?
  • Under what circumstances does invitbox suggest maps to me?
  • What is Executive sign-off?
  • What is invitbox?
  • What the heck is a system generated PDF?
  • What type of Documents can invitbox receive and process?
  • When trying to create new supplier you get error 'A Supplier already exists with this name'
  • Why are my mapped invoices still going to the Unknowns Tab?
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